Troubleshooting

8.1 Extension Not Loading

Symptoms: The CyberCheck360 icon is missing from the toolbar, or the popup does not open.

1. Open the browser extension manager and make sure CyberCheck360 is turned On.
   • Chrome: chrome://extensions
   • Firefox: Menu (☰) → Add-ons and Themes
2. Pin the icon to the toolbar so it stays visible (Chrome: puzzle-piece icon → pin; Firefox: Customise Toolbar).
3. Try turning the extension off and back on in the manager.
4. If it still does not work, uninstall and reinstall it from the store.
5. Make sure your browser is up to date.

8.2 Warnings Not Appearing

Symptoms: You visit a new or suspicious site but nothing happens.

1. Open the popup and check the PAUSE row. If a countdown is running, wait for it to end or click ▶ Resume. If it shows Disabled, click Enable.
2. Go to Settings and check that Show warning for new domains is turned On. It is off by default.
3. Check the Domain Age Threshold in Settings. If it is set very low, sites above that age will not trigger a warning.
4. Check whether the site is on your Whitelist (Settings → Manage Whitelist). Remove it if needed.
5. Right-click the page and select Scan Page from the CyberCheck360 menu, or click Scan Page in the popup's Site Controls
6. If no result appears, wait a few seconds and try Scan Page again.

8.3 Sandbox Not Opening

Symptoms: Clicking Open in Sandbox does not load the sandbox page.

1. Check your internet connection.
2. Make sure your browser is not blocking pop-ups from cybercheck360.com.
3. Temporarily turn off any ad-blockers or content blockers and try again.
4. Open the sandbox directly: https://cybercheck360.com/url-sandbox/
5. Clear your browser cache and cookies for cybercheck360.com and reload.
6. If the problem continues, email support@cybercheck360.com with your browser version and a description of what happened.

Available on Chrome Firefox Edge